How to report a stolen phone in Brazil
Four steps to take right away.
1. Register a police report
Register a boletim de ocorrência (police report). Many states let you do this online.
2. Use Celular Seguro
The federal government's Celular Seguro service lets you send one alert to participating banks, apps and operators to block your line and accounts. Register trusted contacts in advance so they can trigger it for you.
3. Ask your operator to block the IMEI
With the police report, your operator can block the SIM and the handset IMEI so the phone cannot be used on Brazilian networks.
4. Lock and erase
Use Find My or Find My Device to lock and erase the phone remotely, then change passwords for banking and email.
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Last reviewed November 3, 2026